Extract from CIW report:

People are happy with the service they receive and developed good relationships with care staff who support them. They describe the care staff as "Lovely and very kind".
There is detailed information available to inform people what they can expect from the service. People told us that they understand how to raise concerns and feel confident that
this would be acted upon. People told us, "I can contact the service any time and always receive help when needed" and "They always look at ways to resolve issues."

CIW, Care Inspectorate Wales

I wanted to give some positive feedback received from RG and family.

They commented on how "exceptional" your support has been and are very appreciative of how involved you have been, effectively resolving any issues that have occurred.

They also said that Sophie and Sharon, the two main carers are doing an amazing job, describing them both as fantastic and caring and that they are delivering a high standard of care. Family feel extremely pleased with the service being provided, which I think should be recognised!

It's so nice hearing the positive feedback from our service users and families.

Many Thanks

AY, Cardiff Social Services

I just wanted to give you some positive feedback you received from RG's daughter, L.

She expressed that you have been "amazing" and they are so grateful for your support through this process. L feels you have gone above and beyond and are very happy that they have had your involvement. L said they feel very reassured as a family (being new to the care system) that there are people like yourself overseeing her fathers care!

It's things like this that make our jobs all worth it! Well done 😊, You are great.

Aimee, Cardiff Social Services

That's what I call caring.
Can't thank Sarah and the 2 Clare's enough.
They are all so kind and passionate about what they do.
Looked after my dad who was palliative care and I can't recommend them enough.
Thanks xx

Louise (as seen on Google)

Having had another health care provider who where not very good I was worried who would be taking over but after meeting Sarah who visited my home I felt reassured that they could meet my mother's needs and fair play they are as good as said Sarah I'd like to give a mention to Courtney one of the carers she chats with my mum and gave her the kindnesses my mother needs thanks very much I would highly recommend these people.

Richard (as seen on Google)

My mum is now receiving the fantastic care from this company. We have the continuity that my mum requires!! A big thank you to Sarah and all her team! You are all amazing with mum. It is a big big relief to know mum is NOW getting the best care she deserves ❤️

Julie (as seen on Facebook)